Editor’s Note: Each month, starting with March 2026, the LIFTT Connection Newsletter will highlight a “Moment of Independence” showcasing some of the ways we have successfully assisted consumers in meeting their goals. This month is a story of how, through the core service of Information & Referral (I&R), LIFTT helped a family gain a better understanding of their Medicare benefits.
An example of the card issued to every Medicare recipient. Medicare is just one of the programs and services that LIFTT can help people find answers about. Image Credit: Medicare.gov
Every day, people across Southeastern and South-Central Montana face challenges navigating complex systems related to healthcare, housing, transportation, and disability services. Through LIFTT’s programs, individuals and families gain access to information, guidance, and support that help them move forward with confidence.
The Situation
A family member recently contacted LIFTT looking for guidance about how to move forward with Medicare coverage for a loved one with a disability. Like many people navigating the healthcare system for the first time, they felt unsure about where to begin and what options might be available.
How LIFTT Helped
Through LIFTT’s Information and Referral services, the individual received clear guidance about the Medicare process and learned how to contact Social Security to explore available coverage options, including Medicare Advantage plans.
The Outcome
What initially felt confusing quickly became manageable. With the right information and direction, the family member gained the confidence needed to move forward and advocate for their loved one’s healthcare needs. They later shared their gratitude for the guidance they received and the reassurance that helped them move forward.
Impact
Access to reliable information empowered this family to take the next steps toward securing appropriate healthcare coverage and greater peace of mind.
Why This Matters
At LIFTT, providing clear information and guidance helps individuals and families navigate complex systems and take meaningful steps toward greater independence.
Need Help Navigating Services?
Have a question? Need help navigating services or benefits? LIFTT is here to help. Our Information and Referral staff assist individuals and families across Southeastern and South-Central Montana in finding services, understanding benefits, and connecting with community resources. For more information, call or stop by one of our offices Monday through Friday, 8:30 a.m. to 5 p.m.: Billings: 1241 Crawford Drive, (406) 259-5181, Glendive: 206 S. Douglas Street, (406) 948-8500, or send us a message anytime online at liftt.org/contact.
About Living Independently for Today & Tomorrow (LIFTT): LIFTT is a Montana 501(c)3 corporation organized as a Center for Independent Living (CIL). With team members based in Billings and Glendive, LIFTT provides aging and disabled members of the community with programs and services that help empower them to break down the physical, bureaucratic, and cultural barriers that prevent them from being fully independent participants in their lives and communities throughout 18 counties in Southeastern and South-Central Montana: Big Horn, Carbon, Carter, Custer, Dawson, Fallon, Garfield, Golden Valley, McCone, Musselshell, Powder River, Prairie, Richland, Rosebud, Stillwater, Treasure, Wibaux, and Yellowstone. For more information, please visit liftt.org or download our mobile app for your Apple device.
Our Vision: Empowering aging and disabled individuals to LIFTT themselves above the barriers of life.
Our Mission: Living Independently for Today and Tomorrow – LIFTT’s mission is to empower aging and disabled individuals to live independently through education, support, and opportunities.